Overview

The Parent Assistance Hotline (PAH) provides information to parents or guardians to broaden their understanding of the process of the removal of a child from their home.  PAH staff address several topics with callers including:

• The legal rights of parents and guardians, including the right to attend court and foster care review board
  hearings;
  
  

• The child’s legal rights;
  
  

• The means for accessing personnel who can provide information on a variety of topics including the well-being of the child and various community resources that may be of benefit.
  
  

• The procedures for attorney assignment.

Contact Information

PAH staff provide coverage for incoming calls during normal business hours (Mon-Fri, 8am-5pm ) at the following numbers:

Toll free – (800) 732-8193
Phoenix area – (602) 452-3580

Frequently Asked Questions

The goal of the Hotline staff is to provide accurate information, education, and referrals enabling parents and caretakers to work more effectively within their family unit.

Some questions are frequently asked by people who contact the Hotline. To try to help serve the public better the Hotline has listed several of these questions here with their answers.

View Current Questions

Click here for a printable copy of the Parent Assistance Program Hotline brochure.

Statistical Information

PAH staff track calls which are subsequently categorized based on the nature of the information requested.  The following table illustrates the utilization of the PAH service as well as the types of calls received by PAH staff.